Q: I enjoy working with customer service representatives that know my account and buying habits. Is that available at Primus?
A: Yes, we have several knowledgeable customer service specialists available to you. Simply call in and ask for the person you are the most comfortable with, and they will be happy to provide you outstanding service. You also can call in using their direct line.
Q: I find myself placing orders with my current suppliers’ representatives that are lacking industry knowledge leaving me uneasy regarding my order. What is the experience level of Primus representatives?
A: Primus has a well-known reputation for providing the highest customer service levels. When calling Primus, you will be greeted by a friendly, professional, and knowledgeable representative. Primus has numerous customer service representatives with years of experience. We are happy to walk you through you order and provide assistance with your questions to help complete your order to your satisfaction. Our experienced and knowledgeable representatives are trained to find the best solution to your applications.
Q: When needing to place an order, I usually am asked to proceed to a web store. Is that your policy as well?
A: No, not at all. We very much prefer you call in to speak with us. Now in our 45th year in business, we have found the personal touch when interacting with our customers yields a far greater result and satisfaction for you. We do provide a state of the art online catalog that you can place orders through, but it is our intention that it be mostly be used as a resource prior to your call for item lookups, specifications, pictures, etc.. We also can jump on the catalog with you while we have you on the phone.
Q: Do you have a minimum order amount or minimum order quantities?
A: No. We feel that minimum order amounts and minimum order quantities unnecessarily puts a strain on your cash flow and limits your future purchasing abilities by forcing you to stock product for future use to comply with the minimums. To leave you in the most advantageous position, we operate on a “Just in time” fulfillment model thereby allowing you to use our stock levels to your advantage.
Q: I am receiving my shipments from several warehouses with each shipment containing substantial separate freight charges. I do not feel I should absorb this large additional cost. Will this happen with my orders shipped by Primus?
A: No. Primus ships from one U.S. centrally located warehouse. Being situated just south of Chicago, Illinois, our location is in the heart of numerous super-efficient truck lanes offering 1 and 2-day service to a vast portion of the country. Primus has access to all major national carriers and freight services. One Primus location yields one freight charge providing you with substantial savings in time and money.
Q: Shipping mistakes are very costly to my company causing us delays and leaves me with upsetting and disappointing my customers. Often these mistakes cost me additional expenses as well. These problems seem to be increasing with my current supplier. Can you help?
A: Yes, we can. Primus has the most stringent quality control procedures in the industry. Your order is inspected at numerous stages of completion with a final sign off as to ensure the accuracy and completeness of your order prior to shipment. All special request and package requirements are reviewed as well. We believe the success you will experience by receiving our shipments on time and accurate will give you a competitive advantage.
Q: I am impressed with what I am hearing about Primus and would like to consider bringing my business over, however my system is loaded up with another supplier’s SKU’s making it difficult to make a quick change to you as our supplier. Is there anything you can do to help with this?
A: Our customer service representatives will be more than happy to make that conversion for you. No need for you to change anything that you are currently doing. Simply place your order with us using the SKU’s you have loaded on your system and we will convert it to Manufacturer part numbers and return to you for your approval prior to shipment.
Q: I am extremely frustrated by incredibly slow response times to quote requests, questions and order update request. There have been times when I have had to wait days for an answer. I must provide information or bids to my customer and this delay makes me look bad or could cost me the deal. Can you reduce the down time I am experiencing?
A: Absolutely. Primus customer service representatives are trained to return all customer questions, quotes, update request, etc. within minutes, not hours or even days. It is a common occurrence to have our customers report receiving their shipments on their dock from a quote provided by Primus before other companies even reply to the quote. Another competitive advantage gained by using Primus.
Q: I am told by my supplier that I am receiving a substantial discount on my items purchased from them. Is the pricing provided by Primus competitive?
A: The vast majority of the quotes we provide to our customers are extremely competitive and we have a high rate of success in procuring those orders. Please allow us to price out your next quote and see for yourself.
Q: We see your tagline is, “The Difference in Wireless Distribution”. What is the main reason you consider Primus different?
A: WE CARE!